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My financial adviser has informed me that I have to pay Virgin fees should I instruct my family lawyer. How good are the Virgin conveyancing panel solicitors? I dont care which law firm I use as long as they're good and not exorbitantly priced. Would you recommend a specific law firm on the Virgin panel?
Virgin’s conveyancing panel is substantial so it would be advisable to check with the firms you are getting quotes from that they are on the panel. You can search by postcode on the search tool on this site to find solicitors that Virgin will allow to act for them.
We are approaching an exchange and my parents having transferred the 10% deposit to my lawyer. I am now advised that as the deposit has not come from me my lawyer needs to make a notification to my lender Virgin. I am advised that, being on the Virgin conveyancing panel and acting on their behalf he must inform Virgin if the balance of the mortgage advance is coming from anyone other than me. I informed the bank about my parent’s contribution when I applied for the home loan so is it really necessary for him to raise this?
Your lawyer is obliged to check with Virgin to make sure that they are aware that the balance of the purchase price is not from your own funds. Your solicitor can only report this to Virgin if you agree, failing which, your lawyer must cease to continue acting.
Having used your search tool I can't find the lawyer I was hoping to instruct as being on the Virgin conveyancing panel. My lawyer has said that they are on the Virgin approved panel. How can I be sure given that they are not listed on your directory?
Not all firms are yet listed on our lender panel search tool which is still relatively new. Law firms are listing on a daily basis and it is probably the case that your lawyer is on the Virgin conveyancing lawyer and you should probably take them at their word. Please do feel free to suggest that they completing their listing on our site as it would only cost them £1 a month to list themselves as being on the Virgin solicitor panel.
I am buying a new build flat and getting a mortgage with Virgin. Can I do my own conveyancing?
Leaving aside the complexities and merits of DIY conveyancing you will have to appoint a solicitor on the Virgin conveyancing panel to look after their interests. Most people therefore find it easier to let the solicitor act for them and the lender. Furthermore there is minimal cost savings to made in you doing to conveyancing for yourself and another lawyer conducting the conveyancing for the lender. Please feel free to use the search tool to find a lawyer on the Virgin conveyancing panel in your location.
I previously instructed online conveyancers located in London who are on the Virgin solicitor panel. They are now charging me a separate fee of £195 for dealing with the Virgin mortgage. Is this a supplemental conveyancing fee specified by Virgin?
Unfortunately, as long as it is in their Terms and Conditions or Quote then yes your solicitors can charge a fee for this. This fee is not set by Virgin but by your lawyers. Some firms on the Virgin will charge an ‘acting for lender’ fee and others do not.
The for formalities of my purchase has taken place with a loan from Virgin. Conveyancing was of an acceptable standard but I feel I should register my dissatisfaction about Virgin. Who do I contact should I wish to lodge a complaint?
Most lenders have complaints procedures. Your first port of call should be one of the Virgin branches or the Customer Care Department at Virgin head office. In most cases complaints to Virgin are resolved effectively and efficiently. However if you are not satisfied that the matter is resolved you can write to the
Financial Ombudsman Service with full details of your complaint.
I can not work out if my mortgage offer obliges me to make sure the lease term for the flat is extended prior to the completion date . I have telephoned Virgin on numerous occasions and was told they are content with the situation and they would lend. My solicitor - who is on the Virgin conveyancing panel- telephoned and was told not they would not lend in accordance with their CML Handbook minimum lease term requirements. Who do I believe?
As long as the conveyancer is on the Virgin panel she or he must comply with the CML Handbook requirements for Virgin. Unless your lawyer obtains specific confirmation in writing that Virgin will go ahead your lawyer has no choice but to refrain from exchanging contract and committing you to the purchase. We would suggest that you ask Virgin to contact your lawyer in writing confirming that they will accept the remaining number of years left on the lease.
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